Position title
Manager Human Resources

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Specific Expected Contributions

  • Manage the Human Resources functions for Sales & Marketing, Owner Services and Financial Services department in Singapore Regional Office.
  • Strategic
    • Partner with the Area Director, Human Resources (ADHR) in setting team direction and goals
    • Set departmental objectives and action plans that are strategically aligned with corporate plan
    • Maintain awareness of interrelationships between on-going activities within the organisation and subsequently plan assignments and allocate resources accordingly
    • Develop cost-benefit analyses to set priorities, choose goals or make decisions
    • Develop and use systems to organise and track information
    • Keep abreast of and capitalise on business opportunities
    • Foster continuous improvements in human resource function by analysing processes, monitoring effectiveness and recommending changes
  • Recruitment and Selection
    • Manages the recruiting and employment process for assigned departments, including designing local recruitment policies, programs and procedures.
    • Consults with senior managers and recommends and implements employment practices.
    • Trains and communicates with managers to achieve successful accomplishment of recruiting objectives.
    • Oversees the design and placement of employment advertising.
    • To ensure the attraction, selection and retention of a diverse workforce in the most cost effective and efficient means to meet business needs.
    • Develops and implements innovative and cost-effective recruiting resources via internet web sites, career fairs and recommendation programs.
    • Anticipate manpower requirements by comparing business needs with the strengths and weaknesses of existing associates.
  • Total Compensation
    • Partner with ADHR on the management of compensation and benefits, to ensure that all aspects of compensation and benefits are competitive and effective in attracting, motivating and retaining high quality associates.  
    • Support administration of MVCI compensation packages.
    • Conduct market surveys to ensure, at minimum, alignment with industry practices.
    • Provides guidance to leadership in the use and application of compensation and benefit plans.
  • Performance Management
    • Share relevant, timely information to help others understand and support business objectives.
    • Monitor performance appraisal processes, ensuring reviews are conducted in a fair and timely manner.
    • Work with associates to identify barriers to success and develop action plans to overcome them
    • Implements performance management based on MVCI’s policies and procedures, using competencies as a measurement tool.
  • Training and Development
    • Collaborates with ADHR to create, implement and oversee the MVCI Singapore Office training programs and learning systems to support individual and organisational performance.
    • Conducts needs analysis and develops plans that outline training approaches to meet objectives, resources needed, budgets and timelines.
    • Coordinate and, if appropriate, deliver training programmes such as new hire orientation, technical skills training and management training.
    • Share knowledge, innovations and best practices with associates.
    • Tracks and reports all training and related expenses against training budget.
  • Associate Relations
    • Provides advice and support to management, adjudicating associate grievances and corrective action through the Guarantee of Fair treatment process.
    • Provides associate relations leadership to all associates and is responsible for partnering with managers to provide timely solutions on a variety of issues.
    • Counsels associates/managers on issues regarding performance, communication etc.
    • Guides managers on best practices and effective management of associates.
    • Ensures consistent, fair, and equitable interpretation of MVCI HR policies and practices, to sustain a work environment that focuses on fair and equitable treatment of associates.
    • Investigates associates’ relation claims; researches, interprets, and analyses local employment laws and regulations.
    • Maintain effective associate communication channels.
    • Adopt an open-door policy to acknowledge associate problems or concerns in a timely manner, ensuring that associate issues are referred to the Department Manager for resolution or escalated to the Area Director of Human Resources.
    • Recognise and celebrate team successes.
    • Encourage others to share their points of view.
    • Actively listen and respond to associates.
    • Speak clearly and articulately with individuals and groups.
    • Deliver constructive feedback with sensitivity to others’ feelings.
  • Policies and Procedures
    • Work collaboratively with ADHR to leverage resources and to ensure consistency with policies and procedures for Singapore Regional Office.
    • Implement all local MVCI policies (LSOPs) relating to all phases of Human Resources for the Singapore Regional Office.
  • Payroll Administration
    • Ensure wages are paid in accordance to Local Standard Operation Procedure and local legislation.
    • Conduct wage surveys to ensure salaries are competitive in the market and provide recommendations for adjustments to ADHR.
  • Human Resources Projects
    • Manage and support human resources projects across the various Human Resources disciplines, for Singapore Regional Office and for Asia Pacific region as and when required.
  • Degree in Human Resources Management.
  • Preferably with Institute of Human Resource Professionals (IHRP) certification.
  • Service-oriented with minimum 6 years’ experience in a similar capacity in the hospitality or service industry.
  • Solid functional background in general human resource management.
  • Excellent verbal communication skills.
  • Good written and verbal communication skills in English.
  • Able to interact with all levels of associates and management and to build and maintain excellent rapport with all levels of associates.
  • A team player with ability to partner and collaborate with senior management, functional departments. Managers, team leaders and external business partners.
  • Possesses an agile and flexible mindset.
  • Motivated self-starter, resourceful and independent.
  • Strong analytical, problem solving and decision-making skills.
  • Effective conflict management skills
  • Well-organized and capable of managing multiple priorities effectively.
  • Strong business integrity and holds sensitive information in confidence.
  • Understands and possesses the ability to work in a multi-cultural environment.
  • Good understanding of local labor legislation and workforce analysis.
  • Keeps abreast of human resources trends and practices within the industry and at the geographical location.
  • Proficient in Microsoft Office applications, and a working knowledge of HRIS systems (preferably Workday).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Employment Type
Job Location
Date posted
February 28, 2022
PDF Export
Close modal window

Position: Manager Human Resources