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How to Prepare

How to Prepare
Certification

How to Prepare

Paper Content

What are we testing for?

  • Understanding and application of HR competencies and mindsets
  • Ability to partner with the business on operations and HR issues
  • Ability to offer strategic and operational inputs on business and HR issues

IHRP Body of Competencies

Plan

  • HR Strategy and Workforce Planning
  • Organisation Development

Attract

  • Sourcing
  • Selecting
  • Securing
  • Onboarding

Develop

  • Learning & Development
  • Career Management
  • Performance Management
  • Talent Management
  • Succession Planning

Engage

  • Compensation Management
  • Benefits Management
  • People Engagement
  • Cross Cultural Management
  • Labour Relations

Separate

  • Voluntary exit
  • Involuntary exit
  • Retirement
Paper A Structure

Each paper is made of:

  • 30 MCQs
  • 1 mark per correct answer (no negative scoring)

Cases and questions are reflecting companies in Singapore (MNCs, SMEs and public sector) and actual business and HR challenges

Duration of the assessment:
90 Min

Recommended time spent per MCQ:
3 mins per Question

Paper B Structure

Each paper is made of:

  • 30 MCQs – 6 Scenarios with 4 – 6 MCQs
  • 1 mark per correct answer (no negative scoring)

Cases and questions are reflecting companies in Singapore (MNCs, SMEs and public sector) and actual business and HR challenges

Duration of the assessment:
120 min

Recommended time spent per scenario:
16 – 24 mins per scenario depending on the number of MCQs

Recommended time spent per MCQ:
4 mins per question

Paper C Structure

Each paper is made of:

  • 32 MCQs – 4 Scenarios with 8 MCQs (4 operational and 4 strategic)
  • 2 marks for best answer option, 1 mark for 2nd best answer option (no negative scoring)

Cases and questions are reflecting companies in Singapore (MNCs, SMEs and public sector) and actual business and HR challenges

Duration of the assessment:
120 mins

Recommended time spent per scenario:
30 mins per scenario

Recommended time spent per MCQ:
4 mins per question

Paper N Structure

Each paper is made of:

  • 90 MCQs
  • 1 mark per correct answer (no negative scoring)

 

  • Functional Competencies:

Plan, Attract, Develop, Engage, Separate

 

  • Foundation Competencies:
  1. Analytics and Insights
  2. Relationships and Communications
  3. Technology and Ops Excellence
  4. Employment Policies and Legislations

 

  • Closed-book assessment

 

  • Knowledge-based questions focusing on the foundational competencies that a HR professional should have to effectively carry out their role.

Duration of the assessment

2 hours

 

Recommended time spent per question

1 min per question

Three levers for a successful assessment
Show business and functional acumen
  • Emphasise the role of HR as a business partner
  • Demonstrate HR functional expertise in response to business needs
Sharpen your HR knowledge
  • Prepare for each functional competency under the BoC
  • Stay abreast of progressive HR practices and national agenda for HR
Provide the best answer
  • Understand the questions in their context and provide the correct answer from the choices given

Get Certified

The IHRP certification is a holistic assessment that ensures HR professionals have the requisite
HR knowledge, skills and attributes to excel in their job roles.

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Mr Wong Kim Yin

Group President & CEO
Sembcorp Industries Ltd


 

Mr Wong has over 20 years of leadership experience in the energy sector and in investment management. He is instrumental in leading Sembcorp’s transformation of its portfolio from brown to green.
 
Mr Wong was the group chief executive officer of Singapore Power (SP Group) from 2012 to 2020. Prior to SP Group, he led investments and project development in his roles at Temasek International and The AES Corporation.
 
Mr Wong is the chairman of SkillsFuture Singapore, and serves on the boards of the National Research Foundation, the Inland Revenue Authority of Singapore and DSO National Laboratories. He is also a board member of China Venture Capital Fund Corporation.
 
Mr Wong holds a Bachelor of Science in Computer Science & Information Systems from the National University of Singapore (NUS) and a Master of Business Administration from the University of Chicago Booth School of Business.

Mr Robert Chong (IHRP-MP)

Chief Corporate & Human Resource Officer
Sembcorp Industries


 
Mr Chong oversees the Group’s human resource, integrated communications, health, safety, security and environment, procurement, and corporate secretariat functions. He has over 30 years of senior management experience in HR, organisational transformation and diverse corporate functions supporting business growth.
 
He helmed senior roles at various global companies such as the Shangri-La Group, Keppel Corporation, Temasek International and Shell (Asia Pacific & Middle East).
 
He is certified as a Master Professional by the Institute for Human Resource Professionals.
 
Mr Chong holds a Bachelor of Arts in Sociology from NUS and an MBA in Accountancy from NTU. He has also completed the Advanced Management Program at Harvard Business School, USA, and other senior leadership programmes at INSEAD, France, and IMD, Switzerland.

Ms Deanna Ong (IHRP-MP)

Chief People Officer
GIC


 
Deanna Ong is Chief People Officer and Managing Director at GIC, responsible for Human Resource & Organization, and Corporate Governance for the GIC group. GIC is a global investment management company established to manage the foreign reserves of the Government of Singapore, investing in public equities, fixed income, real estate, private equity and infrastructure assets.
 
As Chief People Officer, Deanna oversees people strategy to attract, develop and retain talent for enterprise performance, seeded with the right values and culture for GIC. As part of the Group Executive Committee, her areas of focus include talent strategy, leadership development, reward and engagement for organization effectiveness. As Company Secretary, she oversees corporate governance and client relations.
 
Deanna was previously Director Finance from 2009 to 2014, where she headed the Finance Group responsible for financial management across GIC’s portfolio, covering financing arrangements for assets, tax planning, investment holding structures, accounting and management of revenue and expenditure.
 
Deanna is a board member of Swiss Re Ltd, and an advisory board member of Nanyang Business School. She holds a Bachelor of Accountancy from the Nanyang Technological University of Singapore and completed the Stanford Executive Programme.

Mr Dave Ulrich

Rensis Likert Professor at the Ross School of Business, University of Michigan and Partner, RBL Group


 
Dave Ulrich is the Rensis Likert Professor at the Ross School of Business, University of Michigan and a partner at the RBL Group, a consulting firm focused on helping organizations and leaders deliver value. He has published over 200 articles and book chapters and over 30 books. He edited Human Resource Management 1990-1999, served on editorial board of 4 Journal and on the Board of Directors for Herman Miller (16 years), has spoken to large audiences in 90 countries; performed workshops for over half of the Fortune 200; coached successful business leaders, and is a Distinguished Fellow in the National Academy of Human Resources. He is known for continually learning, turning complex ideas into simple solutions, and creating real value to those he works with in three fields.
 
Organization. With co-authors, he has influenced thinking about modern organizations (Reinventing the Organization) by empirically showing how organization delivers 4 times business results over talent (Victory Through Organization), defined organizations as bundles of capabilities (Organization Capability) and worked to delineate capabilities of talent management (Why of Work; Talent Accelerator), culture change (GE Workout), learning (Learning Organization Capability), and collaboration (Boundaryless Organization).
 
Leadership. With colleagues, he has also articulated the basics of effective leadership (Leadership Code and Results Based Leadership), connected leadership with customers (Leadership Brand), shown how leadership delivers market value (Why the Bottom Line Isn’t), shapes investor expectations with an ability to measure leadership (Leadership Capital Index), and synthesized ways to ensure that leadership aspirations turn into actions (Leadership Sustainability).
 
Human Resources. He and his colleagues have shaped the HR profession and he has been called the “father of modern HR” and “HR thought leader of the decade” by focusing on HR outcomes, governance, competencies, and practices (HR Champions; HR Value Added; HR Transformation; HR Competencies; HR Outside In). He spearheaded a “gift” book on the future of HR (The Rise of HR) distributed to over 1,500,000 HR professionals), in which 70 thought leaders freely shared their insights.

Ms Doris Sohmen-Pao

Chief Executive Officer
HCLI


 
Doris is Chief Executive Officer of the Human Capital Leadership Institute (HCLI). Doris joins HCLI from the Singapore Public Service Division where she was the Director for External Outreach, with a focus on developing relationships and synergies between the public and private sector.
 
Before joining the Singapore Civil Service, Doris was one of the founding leaders of Yale-NUS College. Her first role at the College was the EVP of administration where she set up and oversaw the admissions, finance, human resources, public affairs and grounds and building departments. Her last posting at Yale-NUS was as the EVP for Institutional Projects - a role which covered public affairs, institutional research, alumni affairs and external outreach.
 
Doris’ experience spans industries and geographies. She was the Director of Human Capital at Bain & Company, and before that, the Director of the MBA Program at INSEAD and then at Singapore Management University, where she created and launched the MBA program. She was also briefly at Ngee Ann Polytechnic as a Visiting Lecturer. Her experience also extends to working in multiple media ventures, including an internet start-up, Time Inc. International, Hearst New Media and Price Waterhouse LLP in their telecom and media division. Over the years, she has worked in Hong Kong, London, New York, France and Singapore.
 
Doris graduated with a B.A. in Politics and Environmental Studies from Princeton University and an MBA from Harvard University. She has experience working on a number of boards of educational institutions including Princeton University, United World College (SEA), and the INSEAD Advisory Committee of Southeast Asia. Currently, she serves on the Institute for Human Resource Professionals, Yong Siew Toh Conservatory, and Singapore National Gallery Boards. She is also an EXCO member of the International Women’s Forum Singapore. She is Korean-American.

Ms Renata Janini Dohmen (IHRP-MP)

Global Head of Early Talent Attraction
SAP


 
Renata Janini Dohmen is a global award-winning senior executive in Strategic Human Resources. Based in Singapore, Renata has over 30 years of professional experience in Latin America and Asia Pacific countries, partnering with and helping businesses and talent prepare for the Future of Work.
 
Internationally recognized for her individual achievements and for the successes of people and organizations under her leadership, Renata is currently responsible for attracting and recruiting thousands of entry-level talent to SAP worldwide and brings her extensive experience from the many years she has served as Head of Human Resources for American and European organizations across Asia Pacific and Japan. Before moving with her family to Singapore in 2011, Renata developed an outstanding career in Latin America, where she held country and regional positions of increased responsibility in Training & Development and Human Resources Business Partnership.
 
Renata holds a Master’s Degree in Business Administration and most recently has been conferred the distinguished title of IHRP-MP by the Institute of Human Resources Professionals in Singapore. Renata is a regular speaker in international events and an active contributor to the growth and development of Human Resources.

Mr Tan Kwang Cheak (IHRP-MP)

Chief Executive Officer
Agency for Integrated Care (AIC)


 
Kwang Cheak is the Chief Executive Officer of the Agency for Integrated Care (AIC).
 
He started his career in the Singapore Public Service and spent more than a decade in the Singapore Administrative Service, serving in various appointments in the Ministry of Education, Ministry of Defence, Ministry of Manpower and JTC Corporation. He subsequently joined McDonald’s Singapore where he was the Senior Director for Operations, Business Planning and Human Resources, before he became the Assistant Executive Director in the Singapore National Employers Federation. He was also the Director for Human Resources and Talent Development in MOH Holdings Pte Ltd, the holding company for the six public healthcare clusters in Singapore, and the Chief Human Resources Officer at NTUC Fairprice Cooperative Ltd in Singapore.

Ms Low Peck Kem (IHRP-MP)

President, SHRI
Chief HR Officer & Advisor (Workforce Development), Public Service Division


 
As the Chief HR Officer and Advisor (Workforce Development) for the Public Service Division, Prime Minister’s Office of Singapore, Peck Kem is responsible for professionalising HR in the public sector of 16 Ministries and more than 60 Statutory Boards.
 
She is also the elected President of the Singapore Human Resources Institute (SHRI).
 
Prior to her current appointment at the PSD, she was the Senior Director for HR & OD for a not for profit organization, The Global Alliance for Improved Nutrition (GAIN) based in Geneva, where she was responsible for HR, OD, Legal, Internal Audit and Corporate Administration for the 15 global offices at GAIN.
 
Peck Kem has the unique combination of experience from a quality engineer to manufacturing manager to VP Human resources in the private sector (Tandon, Western Digital, Hewlett Packard, Agilent Technologies & Avago Technologies), a Divisional Director of National HR Division in the Singapore Ministry of Manpower in the public sector, a Senior Director ODHR in GAIN, a not for profit organization based in Geneva to now a Chief HR Officer for the Singapore Public Service Division. This combination has widened her perspective in private, public and NGO sectors, and viewing the leadership from an Asian and European perspective.
 
Peck Kem has a Masters in Human Resource Management from Rutgers University and a Bachelor’s degree in Engineering from NTU. She is also a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD) and IHRP Master Professional.

Mr Dean Tong

Managing Director & Head of Group HR
UOB Bank


 
Mr Tong joined UOB in 2018. He heads Group Human Resources. He holds a Masters of Business Administration from the Wharton School, University of Pennsylvania, USA. Mr Tong has 24 years of leadership, talent, and transformation project experience across Asia, Europe and the Americas in the financial services, consumer goods, and telecommunications industries.

Ms Pearl Yu

Director, Marketing & Human Resource
Keystone Cable Singapore


 
Pearl Yu is Director at Keystone Cable, a leading Singapore-based cable manufacturer and supplier for infrastructure, data communications, and industrial sectors. Pearl drives human capital development, branding and i4.0 transformation strategies for the growth and sustainability of the business.
 
Prior to joining Keystone Cable, Pearl was with Roche Pharmaceuticals on its global rotation program, with roles in Global Marketing, Product Marketing and Sales Analytics. Pearl began her career at Singapore Economic Development Board (EDB), where she focused on bringing in Medical Technology FDIs into Singapore.
 
Pearl has a ScB. Biomedical Engineering degree from Brown University and an MBA from INSEAD.

Ms Justina Tan

Managing Director, People
Changi Airport Group (S) Pte Ltd


 
Justina Tan provides strategic leadership to ensure employees of Changi Airport Group would have the competency and commitment to accomplish the organisation’s business plans and objectives.
 
She has more than 20 years of experience in the airport industry and has held senior positions in various airport business functions from international relations, airline marketing, airport retail and airport consultancy. She was appointed to head the Human Resources function to drive the transformation of the HR function, and has been in the HR field since 2004. She has a passion for organizational development work, and over the years she has drove cultural initiatives, initiated a more structured approach for talent management and leadership development, spearheaded employee engagement efforts, as well as looked into the design of rewards and performance management systems to drive organizational performance. Under her leadership, Changi Airport Group has been recognized in recent years as an employer of choice through various Employer Brand Awards, and recognized by industry partners, including Union partners, through various other awards. In recognition of her contributions and achievements within the HR industry, Justina was conferred the Institute of Human Resource Professionals Master Professional (IHRP-MP) certification.

Mr Alvin Goh

Executive Director
Singapore Human Resources Institute (SHRI)


 
Alvin is an accomplished international senior business manager with over 20 years’ of experience in the financial and consulting industry where he played key roles in various business and human capital transformation projects that has translated to net bottom line growth of USD100million. He spent the last 7 years in a regional bank covering 15 cities as the Head of Human Capital and Head of CEO Office.
 
Highly adapt at corporate transformation, human capital management and business growth, Alvin enjoys the challenges of solving complex business issues. Both his practical competencies and influential people skills have been well evidenced in various M&A; transformational and corporate development projects that he has personally undertaken. He was also instrumental in conceptualisation & development of a predictive and preventive human capital model that has enabled the identification of talent earlier in their careers and deployment of these talents. As the Executive Director of SHRI, he leads the organisation in partnering government agencies and other HR platforms to drive the adoption of progressive people practices in Singapore through the various academic and advisory services that SHRI provides.
 
Alvin has lived and worked in China, France and Vietnam and has done long term global consulting engagement work where he deepened his international business acumen and an appreciation on the need to have diversity of thought. He obtained his Bachelor of Business from Australia where he graduated with distinction and subsequently, pursued his MBA from the University of Western Australia, Graduate School of Management.

Yeo Meng Hin, IHRP-MP, GRP, FCIPD

Director, Group Human Resources
Keppel Corporation Ltd, Singapore


 
Meng Hin believes that effective human resource management requires the alignment of human resource strategies around business objectives and a highly engaged workforce that is committed to deliver those goals. Meng Hin is currently leading the global HR function for Keppel Corporation Ltd as Group Human Resources Director. Keppel Corporation is a company focusing on deliver solutions for sustainable urbanisation.
 
Previously, Meng Hin had also managed operations, logistics, technology and transport management as well as business development.
 
Meng Hin is an IHRP Master Professional (IHRP-MP) and currently serves on the IHRP Assessment & Insights Committee.

Tan Seng Chai, IHRP-MP

Chief Corporate & People Officer
CapitaLand Ltd

Tan Seng Chai is currently the Chief Corporate & People Officer of CapitaLand Group. He oversees the Group’s corporate functions including human resource & administration, communications, legal & company secretariat, procurement, and global shared services & business process. His responsibilities also include the Group’s organisation development function, including corporate giving through CapitaLand’s philantrophy arm CapitaLand Hope Foundation. Seng Chai is a member of the CapitaLand Executive Committee.

One of Seng Chai’s key responsibilities is human capital management and development, building talent pipeline and capabilities to support the organisation and businesses including M&A. He is actively involved in senior appointments succession planning and executive compensation to drive sustainable high-performance culture in the organization.  

Seng Chai’s role in CapitaLand group began in leading the human resource function and his responsibilities has been expanded to oversee other corporate support functions in his capacity as the group’s Chief Corporate Officer from 2012.

Before joining CapitaLand in February 2008, Seng Chai was with Chartered Semiconductor Manufacturing Ltd, Singapore for 12 years. He held key positions in the company which included heading its worldwide human resource organisation as well as overseeing key projects implementation and strategic investment activities.
Seng Chai holds an honours degree in Civil & Structural Engineering and a Master of Science in Industrial & System Engineering from National University of Singapore. He is also currently the Executive Director of the CapitaLand Hope Foundation.

Tan Seng Chai, IHRP-MP

Chief Corporate & People Officer
CapitaLand Investment Ltd


 
Tan Seng Chai is currently the Chief Corporate & People Officer of CapitaLand Investment Ltd. He oversees the Group’s corporate functions including human resource & administration, communications, legal & company secretariat, procurement, and global shared services & business process. His responsibilities also include the Group’s organisation development function, including corporate giving through CapitaLand’s philantrophy arm CapitaLand Hope Foundation. Seng Chai is a member of the CapitaLand Executive Committee.
 
One of Seng Chai’s key responsibilities is human capital management and development, building talent pipeline and capabilities to support the organisation and businesses including M&A. He is actively involved in senior appointments succession planning and executive compensation to drive sustainable high-performance culture in the organization.
 
Seng Chai’s role in CapitaLand group began in leading the human resource function and his responsibilities has been expanded to oversee other corporate support functions in his capacity as the group’s Chief Corporate Officer from 2012.
 
Before joining CapitaLand in February 2008, Seng Chai was with Chartered Semiconductor Manufacturing Ltd, Singapore for 12 years. He held key positions in the company which included heading its worldwide human resource organisation as well as overseeing key projects implementation and strategic investment activities.
 
Seng Chai holds an honours degree in Civil & Structural Engineering and a Master of Science in Industrial & System Engineering from National University of Singapore. He is also currently the Executive Director of the CapitaLand Hope Foundation.

Tan Chee Wei, IHRP-MP

Vice President Human Resources Northeast & Southeast Asia & CHRO Global Lubricants
Shell


 
Tan Chee Wei is the Vice President HR for Northeast and Southeast Asia, a region of about 10,000 employees across eight countries, and the CHRO for the Global Lubricants business in Shell, market-leading supplier of lubricants serving customers in over 100 countries across four regions comprising more than 5,000 sales, marketing and supply chain professionals globally.
 
She started her career with Shell Singapore in 2001 and has been based in the UK and Singapore. During her Shell career, Chee Wei has held roles in HR business-partnering, Talent Management, Organisational Development & Change and taken on regional and global strategic HR lead roles across multiple Shell businesses.
 
As Chairman of the Energy & Utilities Group on the Industrial Relations Panel (IRP) for SNEF, Chee Wei is making a positive impact externally through her contributions in workforce development. She is a member of the PME Task Force jointly led by the NTUC and SNEF comprising union and industry representatives from the industrial, service and public sectors and assists with resolving disputes under the Tripartite Mediation Framework as a Tripartite Mediation Advisor.
 
In addition to her Shell experience, Chee Wei has also worked in professional consulting and the Financial Services industry with Accenture, Deutsche Bank and Standard Chartered Bank.
 
Chee Wei holds a BSc Economics Honours degree from The London School of Economics & Political Science, UK, and a Masters in Communications Management from the Singapore Management University.

Yap Aye Wee (IHRP-MP)

SVP, Head of Learning & Development and Organisation Development, Group Human Resources
OCBC Bank


 
Aye Wee is not a classic HR professional, having traversed corporate life with the passion of an intrepid adventurer. She had a 15-year career in Singapore Airlines, building a portfolio of skills through roles in Corporate Sales, Product Innovation and Loyalty Management. She made the leap into the banking industry 14 years ago and has headed up Service Transformation, led a 400-strong team of dedicated Contact Centre professionals across Singapore and Malaysia, dabbled as a Data Protection Officer and is now Head of the OCBC Campus from where she has been developing and testing the blueprint for a Learning Organisation, and of Organisation Development where she is concerned with the future of work, workforce and workplace in Industry 4.0.
 
She believes that lasting change comes through the creation of an ecosystem where employees, corporations and the public service come together to forge thought leadership and create a learning nation. She is advisor to the IHRP Learning and Development Committee and member of the IHRP Professional Practices Committee. She also sits on the IBF Future Skills Accelerator Steering Committee.
 
She also believes that the world was not meant for just humans and is grateful for a bio-diverse home ecosystem teeming with plants, birds, bats, toads, shrews, 3 rabbits and 2 dogs.

Tan Kwang Cheak, IHRP-MP

Chief Executive Officer
Agency for Integrated Care (AIC)

Kwang Cheak is the Chief Executive Officer for the Agency for Integrated Care (AIC).

He started his career in the Singapore Public Service and spent more than a decade in the Singapore Administrative Service, serving in various appointments in the Ministry of Education, Ministry of Defence, Ministry of Manpower and JTC Corporation. He subsequently joined McDonald’s Singapore where he was the Senior Director for Operations, Business Planning and Human Resources, before he became the Assistant Executive Director in the Singapore National Employers Federation. He was also the Director for Human Resources and Talent Development in MOH Holdings Pte Ltd, the holding company for the six public healthcare clusters in Singapore, and the Chief Human Resources Officer at NTUC Fairprice Cooperative Ltd in Singapore.

Tan Kwang Cheak, IHRP-MP

Chief Executive Officer
Agency for Integrated Care (AIC)


 
Kwang Cheak is the Chief Executive Officer of the Agency for Integrated Care (AIC).
 
He started his career in the Singapore Public Service and spent more than a decade in the Singapore Administrative Service, serving in various appointments in the Ministry of Education, Ministry of Defence, Ministry of Manpower and JTC Corporation. He subsequently joined McDonald’s Singapore where he was the Senior Director for Operations, Business Planning and Human Resources, before he became the Assistant Executive Director in the Singapore National Employers Federation. He was also the Director for Human Resources and Talent Development in MOH Holdings Pte Ltd, the holding company for the six public healthcare clusters in Singapore, and the Chief Human Resources Officer at NTUC Fairprice Cooperative Ltd in Singapore.

Tan Kok Heng, IHRP-MP, Chartered FCIPD

Director Human Resource
MFA, Singapore


 
Kok Heng is a seasoned public service human resource and organisation development leader. He is a strategic HR leader with experience in nationwide campaign marketing, stakeholder engagement and human resource development. He is adept at strategic manpower planning with good understanding of local and international talent pipeline and demands. Kok Heng has worked with the military, education, media and marketing, culture, arts and heritage, sports, community development and charity sectors in developing its talents, including global talents from overseas.
 
Kok Heng is currently Director Human Resource with the Ministry of Foreign Affairs (MFA), Singapore and is responsible for its full suite of HR functions. He is also concurrently the Vice-Dean of MFA Diplomatic Academy. Previously, he served as CHRO, Central Provident Fund (CPF) Board and Dean of CPFB Academy.
 
A nurturing leader, Kok Heng mentors and coaches individual and teams as a career and life coach. He is a mentor to HR managers on the public service programmes.

Robert Chong, IHRP-MP

Business/HR Advisor

Robert Chong has over 30 years of experience in managing the HR function as well as the business transformation for various global companies. In his most recent appointment as the Chief Corporate and Human Resource Officer of Shangri-La Asia, Robert focused on driving Human Resources strategy as well as supporting corporate services to deepen capabilities and enhance synergies across the Group. Prior to joining Shangri-La, he has held senior HR appointments at Keppel Corporation Limited, Temasek International, Shell (Asia Pacific & Middle East), Pepsico and Asia Pacific Breweries.

He is a member of the Advisory Board for Nanyang Business School and he is also certified as a Master Professional by Institute of Human Resource Professional.

Robert holds a Bachelor of Art in Sociology from the National University of Singapore and a Master of Business Administration in Accountancy from the Nanyang Technological University. He has also attended the Advanced Management Program at Harvard Business School and senior leadership programmes at INSEAD (Fontainebleau) and IMD.

Robert Chong, IHRP-MP

Chief Corporate & Human Resource Officer
Sembcorp Industries


 
Mr Chong oversees the Group’s human resource, integrated communications, health, safety, security and environment, procurement, and corporate secretariat functions. He has over 30 years of senior management experience in HR, organisational transformation and diverse corporate functions supporting business growth.
 
He helmed senior roles at various global companies such as the Shangri-La Group, Keppel Corporation, Temasek International and Shell (Asia Pacific & Middle East).
 
He is certified as a Master Professional by the Institute for Human Resource Professionals.
 
Mr Chong holds a Bachelor of Arts in Sociology from NUS and an MBA in Accountancy from NTU. He has also completed the Advanced Management Program at Harvard Business School, USA, and other senior leadership programmes at INSEAD, France, and IMD, Switzerland.

Sheela Parakkal, IHRP-MP

Chief Human Resources Officer
Prudential Singapore


 
Sheela Parakkal was appointed Chief Human Resources Officer of Prudential Singapore in September 2015. In this role, Sheela champions the human capital value chain and leads the HR function to develop and drive people strategies in line with the business goals. This includes building best-in-class HR practices in recruitment, talent and succession planning, reward and recognition programmes.
 
A strong supporter of workplace diversity and inclusion, Sheela has spearheaded several industry-first initiatives such as removing the retirement age at Prudential, and raising the CPF contribution rate for employees above 55 to be on par with younger colleagues. These ground-breaking changes mean that Prudential employees can work at the company for as long as they can perform and are rewarded based on performance.
 
In recognition of her progressive workforce vision, Sheela received the Leadership Award for Age Inclusive Practices at the Tripartite Alliance Awards 2021. She was also named the Best HR Leader at the HR Fest Awards 2019.
 
Sheela started her 17-year career with PricewaterhouseCoopers Singapore (PwC Singapore) as an auditor before moving into a human capital role focusing on business partnership, talent and development, and mobility of its large professional workforce. Married with three daughters, she loves spending time with her family and volunteering to give back to the society.

Renata Janini Dohmen, IHRP-MP

Global Head of Early Talent Attraction
SAP


 
Renata Janini Dohmen is a global award-winning senior executive in Strategic Human Resources. Based in Singapore, Renata has over 30 years of professional experience in Latin America and Asia Pacific countries, partnering with and helping businesses and talent prepare for the Future of Work.
 
Internationally recognized for her individual achievements and for the successes of people and organizations under her leadership, Renata is currently responsible for attracting and recruiting thousands of entry-level talent to SAP worldwide and brings her extensive experience from the many years she has served as Head of Human Resources for American and European organizations across Asia Pacific and Japan. Before moving with her family to Singapore in 2011, Renata developed an outstanding career in Latin America, where she held country and regional positions of increased responsibility in Training & Development and Human Resources Business Partnership.
 
Renata holds a Master’s Degree in Business Administration and most recently has been conferred the distinguished title of IHRP-MP by the Institute of Human Resources Professionals in Singapore. Renata is a regular speaker in international events and an active contributor to the growth and development of Human Resources.

Paul BK Choo, IHRP-MP

Chief Human Resources Officer and Vice President for Sustainability
Bridgestone (China & Asia Pacific)

Paul is currently the CHRO & VP for Sustainability with Bridgestone responsible for the China and Asia Pacific region (CAP) and is a key member of the Executive Committee of Bridgestone CAP that is fully responsible for the strategy, direction and financial success of its regional business that spans across 10 countries and 14 business entities.

He serves as a Member of the Nomination & Compensation Committee and Governance & Risk Committee of the Board of Bridgestone CAP and sits in two Bridgestone Global Committee – the Global HR Committee overseeing the Group’s Global HR transformation and the Global Sustainability Committee overseeing the Group’s sustainable development through creating safer, healthier and more sustainable environment and communities.

He has almost 30 years of global HR experience with proven success in linking HR strategies to the business and providing HR thought leadership across a dispersed region. He has worked for global MNCs such as Exxon Chemical, Lennox and Bekaert in varying senior roles and across all levels of HR from operations to corporate HR up to and including Chief HR responsibilities and was based in Dallas, USA and Shanghai, China for almost 14 years on overseas assignments. His broad HR business partnering and consulting skills includes leading strategy development, organization design & culture transformation, leadership & executive development, talent management strategies, executive compensation and the development of the HR function to meet sustainable business results. In his senior roles, he partners closely with CEO and C-suites, Senior Management teams and do work with Board of Directors.

He serves on the Board of LEAP201 as Board Member (Non - Executive Director) and Member of Executive Committee that focuses on lifting low-income households above the poverty line in a sustainable way.

Paul BK Choo, IHRP-MP

Chief Human Resources Officer
Bridgestone (China & Asia Pacific)


 
Paul is currently the CHRO (Chief HR Officer) with Bridgestone responsible for the China and Asia Pacific region (CAP) and is a key member of the Executive Committee of Bridgestone CAP that is fully responsible for the strategy, direction and financial success of its regional business that spans across 10 countries and 14 business entities.
 
He serves as a Member of the Nomination & Compensation Committees of the Board of Bridgestone CAP (Asia Pacific) and EMIA (Europe) & Member of the Global HR Committee overseeing the Group’s Global HR strategy and transformation. His previous additional responsibilities include Sustainability & CSR (Vice President 1/2018 - 8/2021), Legal and IT.
 
He has more than 30 years of global HR experience with proven success in linking HR strategies to the business & providing HR thought leadership across a dispersed region. He has worked for global MNCs such as Exxon Chemical, Lennox and Bekaert in varying senior roles and across all levels of HR from operations to corporate HR up to and including Chief HR responsibilities and was based in Dallas, USA and Shanghai, China for almost 14 years on overseas assignments. His broad HR business partnering & consulting skills includes leading strategy development, organization design & culture transformation, leadership & executive development, talent management strategies, executive compensation & the development of the HR function to meet sustainable business results. In his senior roles, he partners closely with CEO and C-suites, Senior Management teams & do work with the Board of Directors.
 
He serves on the Board of LEAP201 as Board Member (Non - Executive Director) and Member of Executive Committee that focuses on lifting low-income households above the poverty line in a sustainable way in Singapore & SEA countries. He also sits on the Board of the Civil Service College (a statutory Board under the Public Service Division, Prime Minister's Office) that focuses on developing a capable and committed Public Service and building capabilities in areas such as leadership, organisation development, governance, digital and data domains.
 
Paul holds a B. A. in Industrial & Organisational Psychology and a B. Soc. Sci. with Honors in Economics from the National University of Singapore. He also holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and a Master of Business Administration (MBA) from Western Michigan University with Honors (Phi Kappa Phi). He is also an Institute for Human Resource Professionals (IHRP) - Master Professional (IHRP-MP).

Ong Chin Yin, IHRP-MP

Head of People
Grab


 
Ong Chin Yin is the Head of People at Grab. She runs the People Operations and Grabber Technology Solutions teams to build positive and personalised experiences for all to thrive at Grab.
 
As an orgware developer, Chin Yin is a conferred IHRP Master Professional, the pinnacle-level achievement that recognises HR leaders as role models of the HR community in Singapore.
 
Chin Yin graduated from the National University of Singapore with an Honours degree in Psychology. She spent 20 years building experience in sales, marketing and human resource.
 
She supports humanitarian causes and gives back to the community where she can, including serving as a mentor at the Young Women’s Leadership Connection. She most recently joined the F45 movement to keep herself healthy and fit!

Olivia Tay, IHRP-MP

Group Chief Human Resource Officer
National Healthcare Group (NHG)

Olivia Tay is the Group Chief Human Resource Officer of the National Healthcare Group (NHG), She joined NHG, a leading public healthcare institution recognised at home and abroad for the quality of its medical expertise and facilities in 2001, and assumed her current position as Group Chief Human Resource Officer in 2006.

As Group Chief Human Resource Officer, Mrs Tay oversees the formulation, review, and implementation of HR strategies and policies to support NHG’s vision and mission, which are aligned to the national agenda of MOH. She also works closely with different stakeholders, including other public healthcare clusters and the union.

Highly respected within the HR community in Singapore and beyond, Mrs. Tay has close to three decades of HR experience in industries spanning across electronics to healthcare. She is also a member of several national-level taskforces with the Ministry of Health (MOH), Agency for Integrated Care (AIC), Public Service Division (PSD), and the Workforce Development Agency (WDA)

Mrs, Tay was certified as an IHRP Master Professional by the Singapore Institute of Human Resource Professionals (IHRP) in 2019, in recognition of her HR leadership. She was also awarded the National Day Public Administration Medal (Bronze) in 2015.

Olivia Tay, IHRP-MP

Group Chief Human Resource Officer
National Healthcare Group (NHG)


 
Olivia Tay is the Group Chief Human Resource Officer of the National Healthcare Group (NHG), She joined NHG, a leading public healthcare institution recognised at home and abroad for the quality of its medical expertise and facilities in 2001, and assumed her current position as Group Chief Human Resource Officer in 2006.
 
As Group Chief Human Resource Officer, Mrs Tay oversees the formulation, review, and implementation of HR strategies and policies to support NHG’s vision and mission, which are aligned to the national agenda of MOH. She also works closely with different stakeholders, including other public healthcare clusters and the union.
 
Highly respected within the HR community in Singapore and beyond, Mrs. Tay has close to three decades of HR experience in industries spanning across electronics to healthcare. She is also a member of several national-level taskforces with the Ministry of Health (MOH), Agency for Integrated Care (AIC), Public Service Division (PSD), and the Workforce Development Agency (WDA)
 
Mrs, Tay was certified as an IHRP Master Professional by the Singapore Institute of Human Resource Professionals (IHRP) in 2019, in recognition of her HR leadership. She was also awarded the National Day Public Administration Medal (Bronze) in 2015.
 
Mrs. Tay was certified as an IHRP Master Professional by the Singapore Institute of Human Resource Professionals (IHRP) in 2019, in recognition of her HR leadership. She was also awarded the National Day Public Administration Medal (Bronze) in 2015.

Norbert Ehlert, IHRP-MP

Senior Director Human Resources
Procter & Gamble, Singapore

Norbert Ehlert is currently Sr. Director HR for Procter & Gamble, Research & Development and leads the HR function across Innovation Centres in APAC, Middle-East & Africa as well as for the Greater China Region.

Norbert is a transformational leader who sees the HR function as a core enabler to the success of an enterprise. ”People are the secret sauce to any business. Human Resources has the mission to identify and develop critical capabilities and talents, steward company values and focusing on the human aspect of the business in creating an inspirational, inclusive workplace that allows and enables every individual to perform at their peak.”

Norbert started his career as a Junior Relationship Manager in a Bank, joined the HR function after studies of International Business Administration in Germany and Japan, and now has more than 24 years of experience in Human Resources. His career provided him with the opportunities to live in 7 countries and work globally. Norbert’s role portfolio spans across all HR aspects such as HR Services & Operations, Manufacturing, Country and Regional Business HR Leadership, Large Culture & Business Transformations, Acquisitions & Divestitures and Regional Employee Relations. He is a Mentor to talents across Regions and functions, an experienced Coach to business leaders.

Norbert currently also serves as Member of the iHRP Engagement and Outreach Committee.

Norbert Ehlert, IHRP-MP

Senior Director Human Resources
Procter & Gamble, International Operations S.A.


 
Norbert Ehlert is currently Sr. Director HR for Procter & Gamble, Research & Development and leads the HR function across InNorbert Ehlert is currently Sr. Director Human Resources for Procter & Gamble, Research & Development. He leads the HR function across Innovation Centres in APAC, Middle-East & Africa as well as for the Greater China Region.
 
Norbert is a transformational leader who sees the HR function as a core enabler to the success of an enterprise. ”People are the secret sauce to any business. Human Resources has the mission to identify and develop critical capabilities and talents, steward company values and focusing on the human aspect of the business in creating an inspirational, inclusive workplace that allows and enables every individual to perform at their peak.”
 
Norbert started his career as a Junior Relationship Manager in a Bank, joined the HR function after studies of International Business Administration in Germany and Japan, and now has more than 25 years of experience in Human Resources. His career provided him with the opportunities to live in 7 countries and work globally. Norbert’s role portfolio spans across all HR aspects such as HR Services & Operations, Manufacturing, Country, Regional and Global Business HR Leadership, Large Culture & Business Transformations, Acquisitions & Divestitures and Regional Employee Relations. He is a Mentor to talents across Regions and functions, an experienced Coach to business leaders.
 
Norbert currently also serves as Member on the Board of Directors of IHRP and Chairperson of the IHRP Assessment & Insights Committee.

Low Peck Kem, IHRP-MP, Chartered FCIPD, MSHRI

Chief HR Officer & Advisor (Workforce Development), Public Service Division
President, SHRI

As the Chief HR Officer and Advisor (Workforce Development) for the Public Service Division, Prime Minister’s Office of Singapore, Peck Kem is responsible for professionalising HR in the public sector of 16 Ministries and more than 60 Statutory Boards.

She is also the elected President of the Singapore Human Resources Institute (SHRI).

Prior to her current appointment at the PSD, she was the Senior Director for HR & OD for a not for profit organization, The Global Alliance for Improved Nutrition (GAIN) based in Geneva, where she was responsible for HR, OD, Legal, Internal Audit and Corporate Administration for the 15 global offices at GAIN.

Peck Kem has the unique combination of experience from a quality engineer to manufacturing manager to VP Human resources in the private sector (Tandon, Western Digital, Hewlett Packard, Agilent Technologies & Avago Technologies), a Divisional Director of National HR Division in the Singapore Ministry of Manpower in the public sector, a Senior Director ODHR in GAIN, a not for profit organization based in Geneva to now a Chief HR Officer for the Singapore Public Service Division. This combination has widened her perspective in private, public and NGO sectors, and viewing the leadership from an Asian and European perspective.

Peck Kem has a Masters in Human Resource Management from Rutgers University and a Bachelor’s degree in Engineering from NTU. She is also a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD) and IHRP Master Professional.

Low Peck Kem, IHRP-MP, Chartered FCIPD, MSHRI

President, SHRI
Chief HR Officer & Advisor (Workforce Development), Public Service Division


 
As the Chief HR Officer and Advisor (Workforce Development) for the Public Service Division, Prime Minister’s Office of Singapore, Peck Kem is responsible for professionalising HR in the public sector of 16 Ministries and more than 60 Statutory Boards.
 
She is also the elected President of the Singapore Human Resources Institute (SHRI).
 
Prior to her current appointment at the PSD, she was the Senior Director for HR & OD for a not for profit organization, The Global Alliance for Improved Nutrition (GAIN) based in Geneva, where she was responsible for HR, OD, Legal, Internal Audit and Corporate Administration for the 15 global offices at GAIN.
 
Peck Kem has the unique combination of experience from a quality engineer to manufacturing manager to VP Human resources in the private sector (Tandon, Western Digital, Hewlett Packard, Agilent Technologies & Avago Technologies), a Divisional Director of National HR Division in the Singapore Ministry of Manpower in the public sector, a Senior Director ODHR in GAIN, a not for profit organization based in Geneva to now a Chief HR Officer for the Singapore Public Service Division. This combination has widened her perspective in private, public and NGO sectors, and viewing the leadership from an Asian and European perspective.
 
Peck Kem has a Masters in Human Resource Management from Rutgers University and a Bachelor’s degree in Engineering from NTU. She is also a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD) and IHRP Master Professional.

Lee Yan Hong, IHRP-MP

Managing Director, Head of Group Human Resources
DBS Bank Ltd


 
Yan Hong’s human capital management experience spans over 30 years, across a spectrum of industries, specialisations, coverage and geographies. During her time in General Motors, Hewlett Packard and Citigroup, her diverse portfolio included compensation and benefits, talent and performance management, learning and development, employee relations and organizational design.
 
At DBS, Yan Hong drives the overall strategic people agenda of the Group and is recognised for taking a proactive approach in building best practices in HR, setting the direction and spearheading various functions and initiatives in the organizational growth of the Bank.
 
Under her leadership, DBS has won a number of global and regional accolades including Gallup’s Great Workplace Award winner; one of Aon Hewitt’s Top Companies for Leaders, Bloomberg Businessweek’s Financial Institution Awards – Training Academy of the Year in Hong Kong, listed in Bloomberg’s Gender Equality Index for 4 consecutive years, certified by Kincentric as Regional Best Employer in Asia Pacific, Country Best Employer in Singapore and our other markets for several years as well as Universum’s Top 100 Most Attractive Employers by business undergraduates in China – all in recognition for good HR practices.
 
Yan Hong was a steering committee member for Applied Study in Polytechnics and ITE Review (ASPIRE) looking to enhance career and progression prospects for tertiary students in Singapore and currently serves as committee member at the Human Resource Skills Council for Workforce Singapore (WSG) and Human Capital Leadership Institute (HCLI) CHRO Advisory Panel.

Justina Tan, IHRP-MP

Managing Director; People
Changi Airport Group (S) Pte Ltd


 
Justina Tan provides strategic leadership to ensure employees of Changi Airport Group would have the competency and commitment to accomplish the organisation’s business plans and objectives.
 
She has more than 20 years of experience in the airport industry and has held senior positions in various airport business functions from international relations, airline marketing, airport retail and airport consultancy. She was appointed to head the Human Resources function to drive the transformation of the HR function, and has been in the HR field since 2004. She has a passion for organizational development work, and over the years she has drove cultural initiatives, initiated a more structured approach for talent management and leadership development, spearheaded employee engagement efforts, as well as looked into the design of rewards and performance management systems to drive organizational performance. Under her leadership, Changi Airport Group has been recognized in recent years as an employer of choice through various Employer Brand Awards, and recognized by industry partners, including Union partners, through various other awards. In recognition of her contributions and achievements within the HR industry, Justina was conferred the Institute of Human Resource Professionals Master Professional (IHRP-MP) certification.

Josephine Chua, IHRP-MP

Director of Human Resources & Quality
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park


 
Josephine Chua is the Director of Human Resources & Quality for the Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park.
 
Josephine has developed and implemented initiatives to attract, engage and retain talents in the Hotels. Under her leadership, she led the Hotels to receive the SkillsFuture SME Employer Award 2019, HR Asia Best Companies to Work for in Asia 2016, HRM Award Best SME Employer of the Year 2017 and Human Resource Magazine HR Excellence in HR Team Collaboration in 2019.
 
An industry veteran, Josephine was previously a Senior Manager in the Human Resources and Talent Development department for Singapore's largest integrated resort. Before 2011, Josephine held engineering and global supply chain director roles in Hewlett Packard, Agilent Technologies, and Avago Technologies. Being passionate about people, she has been personally coaching owners of Small-Medium Enterprises on business strategies, leadership and organizational development on a pro-bono basis. With her commitment towards HR and as well-known speaker in the HR industry, Josephine has constantly been keeping up with the latest HR trends and practices during her spare time always making sure that her information is up to date.
 
Josephine graduated with a Bachelor in Electrical & Electronics Engineering from National University of Singapore, Master in Business Administration (Accountancy) from Nanyang Technological University and Graduate Diploma in Marketing Management from Singapore Institute of Management. Josephine has acquired Emergenetics Certification and Leadership Coaching Certificate (International Coach Federation) as part of her commitment to groom talents.

Jolene Chen, IHRP-MP

Group Human Resources Director
Prudential plc

Jolene Chen has been the Group Human Resources Director for Prudential plc since June 2019 and prior to that the Chief Human Resources Officer for Prudential Corporation Asia since 2011.

Currently based in Hong Kong, Jolene sits on the Group Executive Committee and the Prudential Corporation Asia Regional Executive Committee. She is Co-Chair of Prudential’s Global D&I Council and Vice-Chair of Prudence Foundation, the community investment arm of Prudential in Asia.

Jolene leads an HR team that supports 18,000 employees across 25 countries and 4 continents, spearheading Prudential’s cultural and values transformation as it becomes a more inclusive, purpose-led, customer-focused, and digitally savvy organisation.

Under Jolene’s leadership the HR function has undergone a significant mindset shift, creating more engagement with the business, driving faster decisions through new ways of working and improving the employee experience through the application of new technology. To further enhance capabilities within the function an online HR academy has been launched including, for the first time, a global baseline of HR capabilities.

Prior to joining Prudential, Jolene spent over 21 years with multinational companies, including Standard Chartered and Inchcape, in a variety of resourcing, organisational design, talent management, learning and development and human resources roles.

Jolene is active in the wider global HR community, as a member of the World50 group.

Jolene Chen, IHRP-MP

Group Human Resources Director
Prudential plc


 
Jolene Chen has been the Group Human Resources Director for Prudential plc since June 2019 and prior to that the Chief Human Resources Officer for Prudential Corporation Asia since 2011.
 
Currently based in Hong Kong and Singapore, Jolene sits on the Group Executive Committee. She is Co-Chair of Prudential’s Global D&I Council and Chair of Prudence Foundation, the philanthropic community investment arm of Prudential.
 
Jolene leads an HR team that is spearheading Prudential’s transformation to become a more inclusive, customer-centric, and purpose-led organisation.
 
Under Jolene’s leadership, the HR function, which supports close to 15,000 employees in 23 markets across Asia and Africa, has partnered with the business to build a more engaged and agile workforce. The team has also enhanced the people experience by introducing new ways of working that helps facilitate better work-life harmony.
 
Jolene is also focused on ensuring the HR function has the right capabilities to support the growing ambitions of the business. She led the launch of an online HR academy, and introduced a global baseline of capabilities, to future-proof the HR team.
 
Prior to joining Prudential, Jolene spent over 20 years with multinational companies, including Standard Chartered and Inchcape, in a variety of resourcing, organisational design, talent management, learning and development and human resources roles.

Lilian Tan, IHRP-MP

Chief Human Capital Officer
SATS Ltd.


 
Ms Lilian Tan is the Chief Human Capital Officer of SATS. She joined the company in August 2010 as Vice President, Human Capital and was promoted to her current position in April 2012.
 
Ms Tan is responsible for SATS Group’s strategic people agenda. She also leads SATS Foundation, SATS Academy, and SATS Shared Services across SATS Group of Companies.
 
Before joining SATS, Ms Tan held various senior Human Capital appointments in KPMG Consulting Asia Pacific, Singapore Computer Systems Limited, and Singapore Telecommunications Ltd.
 
Ms Tan has a wealth of experience in human capital management and organisational change. She has over 20 years of experience in various leadership roles across a wide spectrum of industries and geographies. She is currently the Treasurer of the Human Capital Board of Singapore and a member of SNEF Industrial Relations Panel & Chair, General Manufacturing Industry Group R. She was a recipient of the SHRI Leading HR Leader Award in 2015 and 2019. Ms Tan was conferred IHRP Master Professional in December 2021 for her leadership role in transforming SATS’ workforce in the face of the pandemic. Under her leadership, SATS has won many accolades for developing people and organisational culture.
 
Ms Tan sits on various boards of SATS’ subsidiaries. She graduated from Texas A&M University with a Bachelor’s degree in Business Administration, majoring in Finance.

Jason Ho, IHRP-MP

Head Group Human Resources
Overseas-Chinese Banking Corporation Limited, Singapore

As Head of Group Human Resources, Jason Ho leads the People and Organisational strategy at OCBC Bank. He has over 30 years of experience in the financial industry. The crossover from business operations to human resource management puts him in a strong position to bridge the gap between OCBC Bank’s business and people agenda and prepare for a future that is ready to embrace change brought by technological reforms and the digital revolution.

Jason champions HR transformation with the singular purpose of driving an employee experience that brings out the best in employees to achieve business outcomes for OCBC Bank. His mission is to prepare the business and the workforce for the future of work.  

He serves as Director of The Institute of HR Professionals and a member of the HR Industry Transformation Advisory Panel (HRTAP).

Jason Ho

Former Head of Group Human Resources
Overseas-Chinese Banking Corporation Limited, Singapore


 
As Head of Group Human Resources in OCBC Bank, Jason Ho had led the people and organisational strategy of the bank between 2015 and 2022. Prior to assuming that role, he had garnered over 30 years of corporate and regional treasury experiences in the financial industry at Asia Pacific level. The crossover from business operations to human resource management had placed him in a strong position to bridge the gap between business and people agenda and prepare for a future that is ready to embrace change brought by technological reforms and the digital revolution.
 
Jason is a strong believer in human resource transformation with the singular purpose of driving an employee’s experience that will bring out the best in the person in order to achieve positive business outcome for an organisation.
 
Jason was also extensively involved in contributing towards community initiatives relating to the development of human resources in Singapore. Towards this end, he had served as Director of The Institute of HR Professionals (IHRP) and a member of the HR Industry Transformation Advisory Panel (HRTAP).

Dr Jaclyn Lee, PhD, IHRP-MP

Chief Human Resources Officer
Singapore University of Technology and Design


 
Dr. Jaclyn Lee is currently the Chief Human Resources Officer for the Singapore University of Technology and Design (SUTD), where she is responsible for managing the Human Capital and Talent Strategy for the university. She also heads the HR Technology and Analytics Function and for the past 10 years has also worked closely with the President and senior leaders in managing the culture and organization development of the university. Jaclyn also holds an appointment as Senior Fellow with the SUTD Academy where she has trained hundreds of HR professionals in the area of data analytics and HR Digital transformation. For her contributions to public service, she was accorded the Public Administration Medal (Silver) in 2019 by the President of Singapore.
 
Prior to SUTD, she was the Senior Vice President, Group Human Resources, responsible for managing the full spectrum of human resources for CERTIS, a security services company. One of her key achievements there was successfully managing a very difficult wage re-structuring project that involved thousands of workers. Prior to this, she was the Regional HR Director and HR business expert for NEC Solutions Asia Pacific.
 
Jaclyn is currently sitting on the Professional Practices Committee of IHRP, and she is also the Co-COP leader for HR Analytics. She has spoken in more than 150 conferences locally and globally, and is an author of a book entitled, “Accelerating organization culture change”. She is the recipient of several awards including Outstanding Contribution to HR in 2017 and Best HR Leader, SHRI in 2008. She has Masters Degrees from both Rutgers and SMU and a PhD in Information Systems from Twente University in the Netherlands.

Gloria Chin, IHRP-MP

Director; Corporate HR & Corporate Services
Ministry of Health, Singapore

Gloria Chin has almost three decades of HR experience, both in the private and public sectors. She started her career with the Housing & Development Board and the Inland Revenue Authority of Singapore before moving to the healthcare industry where she headed the HR function for the National Healthcare Group (NHG) corporate office and thereafter started up a new healthcare cluster, Jurong Health Services (JHS) as its HR Director.

Gloria was HR Director of the National Environment Agency (NEA) from 2011 to 2019. Under her leadership, NEA won more than 40 international and national HR awards and recognition in diversity & inclusion, mature workforce, strategic HR, employee development, employee engagement, workplace health, fair employment and corporate social responsibility. NEA was named the Public Sector Employer of the Year in 2016 by the Human Resources Magazine (Singapore) and clinched the Stevie Gold Award for Employer of the Year (Non-Profit or Government Organisations) in New York in 2018.

Gloria believes in grooming the next generation of HR practitioners. Since 2015, Gloria has been mentoring NUS Arts and Social Sciences undergraduates who are keen in HR as a career. She is also a member of the Public Service Division’s HR Talent Development Committee since 2018. In December 2019, Gloria joined the Ministry of Health overseeing Corporate HR and Corporate Services.

Dr Fermin A. Diez, IHRP-MP, CCP, SPHR

Deputy CEO and Group Director, Human Capital and Organization Development Group
NCSS, Singapore

Dr. Fermin Diez has 35 years of experience in human resources, including consulting, corporate, and academic roles in 40 countries.

As a corporate executive, he was Regional Head of HR for two large MNCs in Asia Pacific and in Latin America. Currently, he is Deputy CEO at the National Council for Social Service, where he looks after strategic people issues in this sector.

As a consultant, he has advised multinationals, local companies and public sector organizations at the Board and C-Suite levels. He also led the team that advised on the review of the pay program for the political appointees in Singapore.

Fermin has co-authored three books on HR: Human Capital and Global Business Strategy, Remuneration Handbook, and Fundamentals of HR Analytics. His articles have appeared in many international business and HR publications. His current area of research is the comparative effectiveness of various pay schemes. He serves as adjunct faculty at Singapore Management University and Nanyang Technological University.

He was previously on the Taylor’s Education Group Board as well as the Singapore Management University Business School Advisory Board, the Children's Cancer Foundation Board, and the Board of Directors of WorldatWork, the Board Of Jurong Health Group and the HR Committee of the National University Health System. He sits on the PSD HR Talent Development Committee (TDC). He is also on the Board and chairs the Assessment Committee of the Institute for Human Resource Professionals (IHRP), where he is also the Dean of HR Studies.

Dr. Diez obtained his PhD in General Management from SMU. His MBA is from the Wharton School, and his BA in Psychology is from the University of Michigan. He is a Certified Compensation Professional (CCP), a Senior Professional of Human Resources (SPHR) and an IHRP Master Professional (IHRP-MP)

Dr Fermin A. Diez, IHRP-MP, CCP, SPHR

Deputy CEO and Group Director, Sector Capability & Transformation Group
NCSS, Singapore


 
Dr. Fermin Diez has 35 years of experience in human resources, including consulting, corporate, and academic roles in 40 countries.
 
As a corporate executive, he was Regional Head of HR for two large MNCs in Asia Pacific and in Latin America. Currently, he is Deputy CEO at the National Council for Social Service, where he looks after strategic people issues in this sector.
 
As a consultant, he has advised multinationals, local companies and public sector organizations at the Board and C-Suite levels. He also led the team that advised on the review of the pay program for the political appointees in Singapore.
 
Fermin has co-authored three books on HR: Human Capital and Global Business Strategy, Remuneration Handbook, and Fundamentals of HR Analytics. His articles have appeared in many international business and HR publications. His current area of research is the comparative effectiveness of various pay schemes. He serves as adjunct faculty at Singapore Management University and Nanyang Technological University.
 
He was previously on the Taylor’s Education Group Board as well as the Singapore Management University Business School Advisory Board, the Children's Cancer Foundation Board, and the Board of Directors of WorldatWork, the Board Of Jurong Health Group and the HR Committee of the National University Health System. He sits on the PSD HR Talent Development Committee (TDC). He is also on the Board and chairs the Assessment Committee of the Institute for Human Resource Professionals (IHRP), where he is also the Dean of HR Studies.
 
Dr. Diez obtained his PhD in General Management from SMU. His MBA is from the Wharton School, and his BA in Psychology is from the University of Michigan. He is a Certified Compensation Professional (CCP), a Senior Professional of Human Resources (SPHR) and an IHRP Master Professional (IHRP-MP).

Gloria Chin, IHRP-MP

Director; Corporate HR & Corporate Services
Ministry of Health, Singapore


 
Gloria Chin is a seasoned HR practitioner with almost three decades of experience spanning a spectrum of sectors in the Singapore Public Service including public housing, tax administration and environmental protection. Her achievements cover strategic HR, talent attraction as well as diversity and inclusion. With a heart for low-wage workers, she has contributed substantially to fair employment and mature workforce strategies leading to her being conferred a Medal of Commendation by the National Trade Union Congress in 2019.
 
Prior to her current role overseeing Corporate HR and Corporate Services at the Ministry of Health (MOH), Gloria worked at the National Healthcare Group headquarters from 2007 to 2009 before she started up a new healthcare group, Jurong Health Services from 2009 to 2011. Gloria was five weeks into her current role when the first COVID-19 case landed on Singapore’s shores in January 2020. She steered the corporate functions under her to support MOH which led in the country’s successful COVID-19 pandemic response and management. This included the rapid ramp up and sustenance of workforce capacity and capabilities as well as workforce and workplace business continuity planning and management.
 
Outside of work, Gloria was an active community volunteer with the People’s Association from 2002 to 2012. She was also a Lead Assessor for Business Excellence Award certifications by Enterprise Singapore from 2004 to 2019. Today, she mentors NUS undergraduates who are keen in HR as a career and is also a mentor at the HR Managers Programme run by the Civil Service College. Gloria has been a member of the Singapore Public Service Division’s HR Talent Development Committee since 2018 and is also part of a small elite pool of Master HR Professionals, certified by the Institute of Human Resource Professionals, Singapore.

Gonzalo Ruiz Calavera

Director Recruiting, Asia-Pacific
Google, Singapore


 
Gonzalo Leads Recruiting activities of Google in APAC since April 2021. In this role he is responsible for connecting the world’s most innovative people with opportunities across Google, fueling the future of Google’s products and services in the APAC region.
 
Previous to joining Google, he was the Global Head of Talent Acquisition at Siemens, a German Technology conglomerate active in the fields of Energy, Healthcare, Industry Automation and Transportation that he joined as a college graduate and worked there for 34 years across multiple geographies and functions of HR.
 
In his 35 year long career, he has lived and worked in the US, Spain, Greece, Germany and in the last 12 years in Singapore. He has led teams at Country, Regional and global level, within the full spectrum of the HR areas, from HR operations, Centers of Expertise, Business Partnering and was a member of the Global HR Leadership Team of Siemens for 11 years.
 
He is strongly devoted to the development of the Human Resources practice through numerous engagements, organizations and activities.
 
Gonzalo has a Master degree in Economics and International Economic Structure from the University Autonoma of Madrid. He is from Spain and is married with 3 children.

D N Prasad, IHRP-MP, PCC(ICF)

Senior Director; Strategy, People and Organization
GovTech, Singapore

D N Prasad (Or, DNP as he is known as in professional circles) is an Executive Coach (PCC, International Coach Federation), transformational HR Leader, and a Talent & Culture Strategist, with expertise in leading scaled transformation, building and scaling Organizations & functions (in-country, region and global) and shaping & nurturing cultures and careers.

Prasad is currently Senior Director for Strategy, People and Organization with Government Technology Agency(GovTech), Singapore and is responsible for Corporate Strategy, Human Resources, Culture and Organization Development. Prior, he founded Noetic step, an Executive Coaching and Talent Advisory practice, working with leaders and organizations, globally. In his last corporate stint, he served as Director and Head of Google People Services for APAC and as a Leadership Coach, at Google Inc.

His progressive career leadership experiences spans seven and a half years with Infosys (where he was the global head of early career hiring, campus relations and HR Operations) and more than a decade with Google. He also brings extensive experience with coaching C-Suite and Senior leaders across APAC, Middle-East, India and US, across a range of industries - Technology/Digital, Manufacturing, Supply Chain, Transport, Consulting, Media, Insurance, Healthcare and start-ups. 

He serves on the Advisory Board of Ad Astra Consultants, a boutique People Solutions company and on the Board of Management Studies of T.A. Pai Management Institute, Manipal – India.

D N Prasad, IHRP-MP, PCC(ICF)

Senior Director; Strategy, People and Organization
GovTech, Singapore


 
D N Prasad (DNP as he is known as in professional circles) is an Executive Coach (PCC, International Coach Federation), transformational HR Leader, and a Talent & Culture Strategist, with expertise in leading scaled transformation, building and scaling Organizations & functions (in-country, region and global) and shaping & nurturing cultures and careers.
 
Prasad is currently Senior Director for Strategy, People and Organization with Government Technology Agency(GovTech), Singapore and is responsible for Corporate Strategy, Human Resources, Culture and Organization Development. He also serves on the HR Talent Development Committee and as a Public Service Coach, both with Singapore’s Public Service Division. Prior, he founded Noetic step, an Executive Coaching and Talent Advisory practice, working with leaders and organizations, globally. In his last corporate stint, he served as Director and Head of Google People Services for APAC and as a Leadership Coach, at Google Inc.
 
His progressive career leadership experiences spans seven and a half years with Infosys (where he was the global head of early career hiring, campus relations and HR Operations) and more than a decade with Google. He also brings extensive experience with coaching C-Suite and Senior leaders across APAC, Middle-East, India and US, across a range of industries - Technology/Digital, Manufacturing, Supply Chain, Transport, Consulting, Media, Insurance, Healthcare and start-ups.
 
He serves on the Board of Management Studies of T.A. Pai Management Institute, Manipal – India and as a member of The Professional Practices Committee for IHRP, Singapore. He is also an invited member of the Forbes Coaches Council.

Derek Tan, IHRP-MP, Chartered FCIPD, SHRM-SCP

HR Advisor


 
Derek Tan is a problem solver and system builder. An engineer by training, he has accumulated diverse HR experiences in troubleshooting business and organisational issues in both the private and public sectors.
 
He is blessed with many learning opportunities and have helped enable people, digitalise and humanise the workplace during his work stints in Resorts World Sentosa, Singapore Tourism Board, Central Provident Fund Board, Civil Service College, the former Ministry of the Environment and Water Resources , Ministry of Education and the Public Service Division. He has led in the design, development and deployment of total rewards, performance management, career development, competency and capability development systems in these organisations. He had the benefit to have also supported the development of HR systems in the public sector reforms of a few foreign countries.
 
He serves as a Council Member at the Singapore Human Resource Institute. He is a Chartered Fellow with the Chartered Institute of Personnel & Development, UK and a Senior Certified Professional with the Society of Human Resource Management, USA.

Daisy Chan, IHRP-MP

HR Business Consultant, People & Culture Services

Daisy Chan has 27 years of experience in Human Resource Management and People Development. She brings with her vast work experience that spanned across seven countries (Singapore, Australia, China, UK, Ireland, Vietnam and Malaysia).

Daisy is currently a freelancer for People & Culture Services, where she provides HR advisory and consultancy services. She dedicated more than two decades to progress the HR scene in the transportation industry in Singapore. In her last corporate role, she was the Group Chief Human Resource Officer at ComfortDelgro Corporation Ltd. She drove various initiatives in the areas of organisational development, cost savings, productivity and efficiency, and even served as in-house trainer for HR topics like Industrial Relations, Performance Management, Grievance Management, etc.

Daisy also served on several committees and panels, such as Public Transport Tripartite Committee, Security Cluster Tripartite Committee, LTA Steering Committee for Land Transport Industry Transformation Map, SNEF Industrial Relations Panel and Industrial Arbitration Court–Member of Employer Panel. She also volunteers her time as a Tripartite Mediation Advisor at Tripartite Alliance for Dispute Management and does pro bono Mentoring and Training in her capacity as an IHRP Master Professional.

Daisy Chan, IHRP-MP

Group Chief Human Resource Officer
ComfortDelGro


 
As Group Chief of Human Resource for over 20 years at the world’s second largest transport company, ComfortDelGro Corporation Limited, Daisy oversees the HR functions and services in seven countries, including Australia, UK and Ireland, with a global headcount of over 24,000. She is also involved in strategic business matters and a member of the Group’s Transformation Steering Committee.
 
Amongst others, Daisy is a member of the Public Transport Tripartite Committee, Employer Panel of Industrial Arbitration Court and a Tripartite Mediation Advisor. She received the IHRP Master Professional (IHRP-MP) Certification in 2018 in recognition of her significant contributions to the HR community.

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Chia Puay Kheng, IHRP-MP

Corporate Development Director
Ministry of Communications and Information (MCI)


 
Puay Kheng is the Corporate Development Director of the Ministry of Communications and Information (MCI) and oversees both Workplace Development and Human Resource.
 
After graduating from NUS with a Engineering Degree, she started her career in Texas Instruments Singapore (TI) as a Product Engineer, before taking on the role of Engineering Section Manager. Puay Kheng then took up the role of Compensation & Benefits Manager, where she oversaw the transition of employees from TI to Micron Semiconductor Asia (MSA). In 2007, Puay Kheng joined the IMFlash Singapore as its HR director. As a new start-up and a member of the site leadership team, she led the development of the HR policies, framework and processes for IMFlash Singapore.
 
Puay Kheng has more than 25 years of HR experience in the private sector. Over this period, she has led the implementation of global HRIS using SAP and People-soft. She is an IHRP-MP and currently serves on the IHRP Assessment & Insights Committee.

Carmen Wee, IHRP-MP

Board Member, HTX (Home Team Science & Technology Agency)

Carmen Wee is a Global HR Leader with over 25 years of international business experience, driving large scale business transformation & change management within fast-growing companies with multiple, complex mergers and acquisitions. She has proven ability in the creation of new HR transformation roadmaps, operating models and redefining skills and competencies for corporate agility. She has successfully executed multiple progressive HR practices and aligned HR strategies to the business objectives.

She is actively driving Digital HR Transformation at the national level with IHRP (Institute of HR Professionals), and is contributing to the National HR certification movement & shaping the industry, leading to the conferment of Pioneer Master level certification by the Singapore Government. She is also a Board Member of HTX (under Ministry of Home Affairs), Republic Polytechnic’s School of Management and the IHRP Digital and Tech Committee.

She currently chairs the IHRP Covid-19 Taskforce to enable the HR & Business communities to formulate effective strategies, in response to the crisis.

Carmen Wee, IHRP-MP

Board Member
HTX (Home Team Science & Technology Agency)


 
Carmen Wee is a Global HR Leader with over 25 years of international business experience, driving large scale business transformation & change management within fast-growing companies with multiple, complex mergers and acquisitions. She has proven ability in the creation of new HR transformation roadmaps, operating models and redefining skills and competencies for corporate agility. She has successfully executed multiple progressive HR practices and aligned HR strategies to the business objectives.
 
She is actively driving Digital HR Transformation at the national level with IHRP (Institute of HR Professionals), and is contributing to the National HR certification movement & shaping the industry, leading to the conferment of Pioneer Master level certification by the Singapore Government. She is also a Board Member of HTX (under Ministry of Home Affairs), Republic Polytechnic’s School of Management and the IHRP Digital and Tech Committee.
 
In 2020, she chaired the IHRP Covid-19 Taskforce to enable the HR & Business communities to formulate effective strategies, in response to the crisis.

Cara Ang, IHRP-MP

Group Chief Human Resources Officer
AIA Group Limited, Hong Kong


 
Cara Ang is currently the Group Chief Human Resources Officer at AIA Group Limited and is responsible for the development of overall human capital strategies and their implementation across the Group.
 
Prior to joining AIA, Cara was MD and Head of Human Resources of Standard Chartered Bank where she spent more than 10 years and has held a variety of senior regional and global leadership roles based in Singapore and Thailand. Prior to her stint in Standard Chartered Bank, she was the Senior Vice President and Head of Human Resources Asia for Marsh Asia where she played a key role in shaping and driving the people agenda for the business in Asia.
 
Cara is a seasoned human resources practitioner with a record of success in leading teams to establish and deliver HR interventions that build business performance. A passionate people developer, she enjoys coaching others and is also known as a change champion who will initiate change at the individual and institutional levels.
 
With over 29 years of regional and international experience gained through the diversity of roles positions she has held, Cara has acquired a diverse background that includes startup, mergers and acquisitions, business integration, and change management experience.
 
She has worked across multiple HR disciplines across a spectrum of industries. During her time in Standard Chartered Bank, Marsh Asia, and Intel Asia she had a track record that included a broad coverage in areas of compensation and benefits, recruitment, talent and performance management, learning and development, employee relations, organisation design and generalist functions supporting multiple lines of businesses.
 
Cara is a Singaporean and is married with a son and two daughters. She enjoys reading, music and cooking.

Annella Heytens, IHRP-MP, CCP, GRP

Head of Human Resources, Asia Pacific, Japan and Greater China
Amazon Web Services (AWS)

Annella Heytens is the Head of Human Resources, Asia Pacific, Japan and Greater China (APJC) of Amazon Web Services (AWS). She has over 20 years’ experience in human resources and business management experience with increasing levels of responsibility in human capital management, business management, financial analysis, and compensation and benefits. She provides overall vision, strategic and operational human resource leadership to the company.
 
Prior to AWS, Annella was the Global Chief People Officer of Coca-Cola’s Bottling Investments Group. She joined Coca-Cola from Cisco Systems where she was the Vice President of Human Resources for Asia Pacific, Japan and Greater China (APJC). In both roles, she provided HR leadership to the business, align the people strategy and drive the implementation of solutions to enable business performance. She spearheaded multiple business and HR transformations that supported the business growth objectives.
 
Prior to joining Cisco, Annella worked for Willis Towers Watson as the Global Head of Research & Innovation Development located within Global Research and Innovation Services. Before undertaking this role, Heytens roles in Watson Wyatt included: International Practice Leader based in San Francisco, California; Asia Pacific Director of Data Services based in Jakarta, Indonesia; Managing Consultant, Shared Services Center based in Manila, Philippines; and Managing Consultant in Beijing, PRC. Prior to working for Watson Wyatt, Annella worked in the areas of finance and IT in the Greater Washington DC Area in the United States. She also had a prior career in Nutrition and Dietetics. She holds Master’s Degrees from Tufts University in Medford, Massachusetts and Cornell University in Ithaca, New York.

Annella Heytens, IHRP-MP, CCP, GRP

General Manager, Human Resources – Asia
Microsoft


 
As Human Resources (HR) General Manager for Microsoft Asia, Annella Heytens leads the people and talent strategy aligned to Microsoft’s mission and business goals across the region, and ensures that the company is creating a culture that attracts and inspires the world’s most passionate talent. In her role, she is focused on providing HR leadership to the business, aligning people strategy, and enabling business performance by making Microsoft an exceptional place to work and empowering our more than 40,000 employees across the region to thrive.
 
Prior to joining Microsoft in 2022, Heytens gained more than 20 years of global HR leadership experience, most recently at Amazon Web Services where she was the Head of People Experience and Technology for the APJC region. She also held leadership positions at the Coca-Cola Bottling Investments Group, Cisco Systems and Willis Towers Watson.
 
Heytens is a passionate advocate of Diversity and Inclusion and is a certified Master Practitioner from the Institute for Human Resource Professionals (IHRP), awarded to her in recognition for her active involvement with and thought leadership of the HR industry. She holds Master’s Degrees from Tufts University, Massachusetts and Cornell, and has lived and worked in the United States, India, Indonesia, Greater China Region and Singapore and is deeply connected to the Asia region.

Aileen Tan, IHRP-MP

Group Chief Human Resources Officer
Singtel


 
Aileen Tan, Group Chief HR Officer, is responsible for Singtel Group's human resources development and leads its corporate sustainability function.
 
Aileen joined Singtel in June 2008 as Group Director, HR. Prior to that, she was Group General Manager, HR at WBL Corporation Limited and VP, Centres of Excellence with Abacus International Pte Ltd.
 
She co-chairs the Ministry of Manpower’s (MOM) HR Industry Transformation Advisory Panel and is a member of Ministry of Education's Institute for Adult Learning Council, Ministry of Finance's VITAL's Advisory Panel and MOM's Workplace Safety & Health Council. She is also a member of the Institute for Human Resource Professionals (IHRP) Board, Singapore University of Social Sciences Board of Trustees, Home Nursing Foundation Board and Health Science Authority Board.
 
Aileen graduated with a Bachelor of Arts from the National University of Singapore. She holds a Master of Science in Organisational Behaviour from the California School of Professional Psychology, Alliant International University, US. She is a pioneer IHRP Master Professional, conferred by the IHRP in recognition of her being a role model for the HR profession. She received the Public Service Medal in 2018 for significant contributions to Singapore's human resources sectors.

Angeline Oh, IHRP-MP

Head, Group Human Resources
CapitaLand Investment Ltd


 
Angeline is currently the Head of Group Human Resources in CapitaLand Investment Ltd (CLI), where she leads the full suite of HR functions to drive business and talent strategies for the organisation. A keen strategic partner to business leaders, Angeline plays an integral role in the organisation’s transformation – leading global HR teams through mergers and acquisitions, restructures and organisational excellence, cultural and digitisation projects. Beyond CLI, Angeline has held HR leadership and specialist roles in IBM and Singtel, with scopes spanning ASEAN, China, India and Australia.
 
Angeline is proud to be a HR Professional and is passionate about building people. She is a member of the IHRP Professional Practices Committee and volunteers as a Mentor in the NCSS Sector Transformation Mentorship Programme. Angeline graduated with a Bachelor of Business Administration from the National University of Singapore.

Arina Koh, IHRP-MP

Director, Human Resources Department
Ministry of Manpower


 
Arina Koh is Director, Human Resource Department of the Ministry of Manpower, Singapore. Arina is responsible for providing professional and operational leadership in the full spectrum of Human Resources, including overseeing Organisational Development & Excellence in the Ministry.
 
Prior to assuming the Human Resources portfolio, she was with the former National Human Capital Office of the Ministry where she led a team of officers to oversee the Ministry’s initiatives at the national level in building human capital and leadership capabilities for Singapore. She also contributed as a team lead in engaging renowned thought leaders such as Professor Dave Ulrich and Professor Robert Sutton in conducting a CEO roundtable that led to the publication of ‘Asian Leadership : What Works’ as part of the Ministry’s efforts in positioning Singapore as a Global Hub for Human Capital Management and Leadership Development, in Asia, for Asia.
 
Arina graduated from the University of Leicester (UK) with BA (Hons) Economics and a Master of Business Administration. She has worked in both the private and public sectors, specifically in Banking, Training and Development, Workforce Development as well as in the Human Resources. Arina is a Chartered Member of the Chartered Institute of Personnel & Development (CIPD), UK and a Senior Assessor of the Institute of HR Professional (IHRP). She has also attained CIPD level 7 (postgraduate) Advanced Award (Merits) in Organisation Development & Design with the CIPD.

Charlton Ong, IHRP-MP

Vice President, People & Culture and Singapore
Singtel


 
Charlton Ong, Vice President, People & Culture and Singapore, is accountable for human capital development for Group Enterprise, the enterprise arm of Singtel Group. Concurrently, he is the country HR lead for Singapore since 2012.
 
Prior to that, he was Vice President of HR for Hewlett-Packard Enterprise, Asia Pacific region. Over the last 30 years in HR, he has also worked for British Telecom and Honeywell, among others MNCs. During his time with Honeywell, he was primarily based in Shanghai where the Asia Pacific HQ was located.
 
Charlton has always been a strong advocate for labour-management relationship. He believes in open and consultative approach and engages the union proactively for views and inputs on any people initiatives, and keeps his opinions open on their suggestions to improve staff welfare. In recognition of his contribution to the labour movement, he was conferred a May Day Award in 2017.
 
In 2019 and 2021, Charlton was IHRP-SP and IHRP-MP certified respectively. He was a senior assessor of IHRP certification papers, as well as member in the IHRP Engagement & Outreach Committee, Assessment & Insights Committee, Body of Competencies Refresh Project Committee and Business and Financial Acumen CoP Taskforce. Last year, he was part of the IHRP-MOM-WSHC project to deep-dive into Mental Wellbeing at Workplaces. Most recently, he was involved in the review of the new preparatory workbooks for Papers B, C and N.
 
Charlton graduated with a Bachelor degree in Business Administration from the University of San Francisco and holds a MBA from the University of Queensland. He was a key member of the ICT Sector Committee, TechSkills Accelerator (TeSA), IMDA between 2016-2021.

Daisy Chan, IHRP-MP

Group Chief Human Resource Officer
ComfortDelGro


 
As Group Chief of Human Resource for over 20 years at the world’s second largest transport company, ComfortDelGro Corporation Limited, Daisy oversees the HR functions and services in seven countries, including Australia, UK and Ireland, with a global headcount of over 24,000. She is also involved in strategic business matters and a member of the Group’s Transformation Steering Committee.
 
Amongst others, Daisy is a member of the Public Transport Tripartite Committee, Employer Panel of Industrial Arbitration Court and a Tripartite Mediation Advisor. She received the IHRP Master Professional (IHRP-MP) Certification in 2018 in recognition of her significant contributions to the HR community.

Datuk Nora A Manaf, IHRP-MP

Group CHRO
Maybank


 
In addition to Datuk Nora Manaf’s role as the Group Chief Human Capital Officer and member of the Group EXCO of Maybank, Datuk Nora chairs several national-level committees and holds several Board memberships. Datuk Nora’s Board memberships include the Board of Etiqa General Insurance Berhad and MBB Labs Private Limited, Bangalore.
 
Datuk Nora is actively engaged in the country’s Financial Institutions, Employers’ and Education circles via the leadership roles she holds. In 2018, Datuk Nora was appointed to the Malaysian Human Resource Minister’s Advisory Group. She is also President of the Malayan Commercial Banks’ Association (MCBA), Chairman of the Banking Sector HR Networking Group (HRNG), Council Member of Malaysian Employers Federation (MEF), a member of the National Labour Advisory Committee (NLAC), a council member of Industry Advisory Council (IAC) of Department of Polytechnic & Community College Education (DPCCE), and an Advisory Council Member of Yayasan Peneraju Pendidikan Bumiputera as well as for the University-Industry Advisory Council Universiti Utara Malaysia. Datuk Nora was recognised as a Global Top 50 Human Resource Professional and was appointed into Talent Compact 4.0, an Industry Talent Advisory Panel of Talent Corporation Malaysia Berhad. In 2022, Datuk Nora was appointed into the Board of Trustees, Khazanah Foundation.
 
Datuk Nora is also a Member of the Board of Examiners for the Asia Institute of Chartered Bankers (AICB), Member of the Asia Pacific Industry Advisory Panel for the Chartered Institute of Management Accountants (CIMA) and a Qualified Person for Training (QPRT) for the Institute of Chartered Accountants in England and Wales (ICAEW).
 
In 2020, Datuk Nora was appointed as an Adjunct Professor by Pusat Citra Universiti of the National University of Malaysia. She is also an Adjunct Professor appointed by the College of Business, Universiti Utara Malaysia (UUM) since 2015. In July 2019, Datuk Nora was also appointed into the Board of Advisors for UUM’s undergraduate programme for Bachelor of Applied Linguistics and Business Administration with Honours.
 
Datuk Nora is active in her quest to make a difference to empower women. She is the Executive Sponsor for Maybank’s Women Mentor Women Council established in 2013, as well as a Mentor for the ICAEW-TalentCorp Women in Leadership Programme. In 2016, Datuk Nora was awarded the “Beacon of Light” award at the National Women in Leadership Summit organised by the Asian Strategy & Leadership Institute (ASLI) in partnership with the Ministry of Women, Family and Community Development. Datuk Nora also spoke at the Women in Leadership seminar at Oxford University in 2016. The Singapore Management University (SMU) published a Case Study, titled “Maybank: Organisational Transformation through Human Resources” in collaboration with Datuk Nora in 2019. On 31 March 2021, Datuk Nora was conferred the Top 50 Impact Lifetime Achievement Awards for Women Excellence by KSI Strategic Institute for Asia Pacific.
 
Datuk Nora is a qualified Chartered Accountant and is registered with the Malaysian Institute of Accountants (MIA). Datuk Nora also holds a post-grad certification in Human Resource Development from Cornell University and is a certified Gallup Strengths finder Coach Level II. She is also a graduate of the Advanced Management Program from Harvard Business School. In February 2020, Datuk Nora was conferred the Chartered Banker (CB) by the Chartered Banker Institute (CBI) headquartered in Edinburgh, Scotland.

Deanna Ong, IHRP-MP

Chief People Officer
GIC


 
Deanna Ong is Chief People Officer and Managing Director at GIC, responsible for Human Resource & Organization, and Corporate Governance for the GIC group. GIC is a global investment management company established to manage the foreign reserves of the Government of Singapore, investing in public equities, fixed income, real estate, private equity and infrastructure assets.
 
As Chief People Officer, Deanna oversees people strategy to attract, develop and retain talent for enterprise performance, seeded with the right values and culture for GIC. As part of the Group Executive Committee, her areas of focus include talent strategy, leadership development, reward and engagement for organization effectiveness. As Company Secretary, she oversees corporate governance and client relations.
 
Deanna was previously Director Finance from 2009 to 2014, where she headed the Finance Group responsible for financial management across GIC’s portfolio, covering financing arrangements for assets, tax planning, investment holding structures, accounting and management of revenue and expenditure.
 
Deanna is a board member of Swiss Re Ltd, and an advisory board member of Nanyang Business School. She holds a Bachelor of Accountancy from the Nanyang Technological University of Singapore and completed the Stanford Executive Programme.