IHRP Playbooks

The IHRP Playbooks will be a one-stop resource packed with use cases and toolkits especially for small and medium enterprises (SMEs) going through business transformation.

“The Playbook is useful for all Food & Beverage companies who need to take stock of where they are. I have had the chance to harness my team’s strengths by improving my company’s Employer Value Proposition. It is not easy but it is necessary. This Playbook is an eye-opener and will help us to re-look at our Human Capital.”

Kelvin Ong



Who is it for?

The IHRP Playbook is targeted at SMEs with smaller HR teams or office administrators that may not have the expertise and resources available to larger organisations. The IHRP Playbook is written in a laymen, non-technical language with each “Play” illustrated with local use cases from the sector.

Overcoming your “last mile” business challenges

IHRP Playbooks help businesses diagnose key business themes and workforce challenges in their organisation and recommend a series of human resource “plays” to address them.

“I find this playbook simple and helpful for anyone in the food and beverage industry to understand whether for HR professionals, managers or business owners. We are working in a new normal world, working with the constant need to optimise manpower and working towards digitalization. This playbook will help businesses think and seek out answers to some manpower and market challenges.”

Josephine Chua

Director of Human Resources and Quality, Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park, IHRP-Master Professional (MP)

Our Playbooks

Food Services

Food Services

Hybrid Workplace

Hybrid Workplaces

Digital Transformation

Digital Transformation

Work Transformation

Work Transformation

Financial Services

Manufacturing Employer Handbook

Workplace Mental Well-being

Handbook on Skills-Based Hiring for Tech Roles

Playbook for Food Services

This playbook highlights key human capital strategies and solutions adopted by companies as they address the following business challenges:

  • Attract and retain workers by developing a compelling Employer Value Proposition
  • Cope with rising business costs by redesigning jobs and tap into new talent pools
  • Up-skill and re-skill your workers to achieve higher productivity and job satisfaction
  • Support businesses pivoting into new areas

The IHRP Playbook contains 6 key content packets and a resource library.

Playbook for Transforming Human Capital Practice in Food Services

HC Play: A Stronger Employee Value Proposition For The Local Workforce

HC Play: Tapping on Part-time and Gig Workers

HC Play: Job Redesign for Productivity, Purpose and Inclusion

HC Play: Reskilling, Upskilling And Addressing Skill Gaps

HC Play: New Skills for the New Normal

Playbook for Hybrid Workplaces

This playbook will include resources to support companies when considering and implementing hybrid work arrangement:

  • What is hybrid work and different hybrid work models
  • The benefits of hybrid work arrangement
  • Factors to consider that would best suit the business needs and organizational cultures
  • Impact of hybrid work on your human capital practices and good practices to transition to the new normal

Please click here to give us your feedback of this playbook.

Executive Summary

Determining the Right Hybrid Model for your Organisation

Key Success Factors for a Successful Hybrid Workplace

-Physical Setup

-Digital/Technological Enablers

-Team Structure & Processes

Key Success Factors for a Successful Hybrid Workplace

-Learning & Development Process

-Employee Communication & Engagement Process

Key Success Factors for a Successful Hybrid Workplace

-Cultural Performance and Management

Playbook for Digital Transformation

This playbook highlights strategies, solutions and best practices in having the right people with the right mindsets, skills and processes to help companies in their Digital Transformation strategies:

  • What is “Digital Mindset” and how do companies drive a Digital Mindset?
  • What are the Digital HR Skills of the Future
  • How to Leverage Technology Across the Employee Lifecycle
  • How to approach Digital Transformation

The IHRP Playbook contains 5 key content packets.

Digital Transformation Playbook

Playbook for Digital Transformation – Executive Summary

Digital Transformation Playbook

Creating a Digital Mindset

Digital Transformation Playbook

Building Digital HR Skills

Digital Transformation Playbook

Reimagine Processes

Digital Transformation Playbook

Leveraging HR Technology

Playbook for Work Transformation

Industry 4.0 will require companies to review the talent and human capital strategy and polices alongside their businesses.

This playbook looks into 5x Human Capital Plays for business leaders and HR practitioners who maybe facing the following challenges:

  • How to compete and stay relevant in this VUCA world
  • How do we attract, retain and build the right capabilities to help us achieve our business goals
  • How do we optimize manpower and processes to increase productivity and profitability
  • How do we Manage and Sustain transformation with the support of our employees
Executive summary

Executive Summary

Step 1: Strategise

Step 2: Plan

Step 3: Align

Step 4: Implement

Step 5: Embed

Playbook for Financial Services

The digital transformation of financial institutions of all sizes is key to Singapore’s vision to be a Smart Financial Centre. Small- and medium-sized players can also stay on top of the game by ensuring their people have the relevant skill sets to embrace technology and new ways of working, at all levels of the organisation.

This playbook aims to help small- and medium-sized financial institutions recruit, build and groom talent to excel in a digital workplace. If you own, operate or manage a financial services business with less than 200 staff, this playbook will address the human capital challenges throughout the process of digitalisation, work transformation and culture change.

In developing this playbook, the following key business challenges will be addressed:

• Technology Adoption

• Workforce Transformation

• Growth Acceleration

Executive Summary

Human Capital Play 1:

Acquiring Technology Capabilities

Human Capital Play 2:

Closing Skills Gaps

Human Capital Play 3:

Aligning Culture to Goals

Manufacturing Employer Handbook

The Government of Singapore is implementing its Manufacturing 2030 plan to ensure that this sector continues to contribute more than 20% of the economy. As the sector continues to grow, every organisation must build capabilities in R&D, adopt industry 4.0 techniques and institutionalise robust talent strategies. 


This handbook is for all manufacturing enterprises, business owners and their human capital practitioners, more specifically the small and medium-sized ones.


This handbook will help organisations to: 

•Address the Talent Leakage by Attracting and Retaining Talent

•Enabling Organisations for Future Readiness through Workforce Transformation

Executive Summary

Designing a Compelling EVP

Engaging Early Career Professionals

Fostering an Engaged Workforce Culture

Providing Growth Opportunities for a Long-term Career

Driving Work Transformation

Building a Learning Culture for a Transformed Organisation

Playbook on Workplace Mental Well-being

This playbook is designed to give actionable guidance to organisations to support employees’ mental well-being at the workplace. It is an extension of the Tripartite Advisory on Mental Well-being at Workplaces. This playbook was developed after multiple focus group discussions (FGDs) held with Senior and Master HR professionals from various industries over the course of four months. The playbook includes initiatives that have been successfully rolled out in organisations in various sectors. Employers can refer to the Tripartite Advisory on Mental Well-being at Workplaces for recommendations to support their employees.

Skills-Based Hiring handbook for Tech Roles

Due to an increasing pace of transformation, talent shortage, and a widening skills gap due to shortening half-life of skills, organisation need to be agile and adaptable.

The Handbook provides practical solutions for organizations in their efforts to attract, assess, hire and retain talent with the right skills for the job based on their skills and competencies. The handbook emphasizes the importance of skills-based hiring practices over traditional qualifications and provides actionable steps for implementation.

Introduction to Skills-Based Hiring

Fostering a Mindset to Enable Transformation & Accelerate Adoption of Skills-Based Organisation

Reimagining & Rewiring the ‘Pre-Hiring’ Phase

Reimagining & Rewiring the ‘During Hiring’ Phase

Reimagining & Rewiring the ‘Post-Hiring’ Phase

About Human Capital Diagnostic Tool (Navigator)

It enables companies to assess their human capital strengths and weaknesses based on national benchmarks and incorporates a machine learning algorithm to recommend interventions that yield the maximum returns. This will allow them to develop their human capital transformation strategies and plans in a more targeted manner.

Companies completing NAVIGATOR will receive a report on how they perform across the key human capital processes, and the recommended interventions based on their growth stage and business challenges.

Over 800 companies of all sizes, across multiple sectors have subscribed to the Human Capital Diagnostic Tool (HCDT).

If you would like to know more about HCDT Profession, please click here to register your interest

Human Capital Diagnostic Tool – Institute for Human Resource Professionals (ihrp.sg)

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